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Posted: Friday, September 1, 2017 12:07 AM

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Description

Who We Are:

The Artisan Cheese Exchange was founded in response to the global demand for artisan and specialty cheeses from the United States. In addition to exporting award-winning U.S. cheeses throughout the world, we have created two proprietary brands that share with consumers nuances in cheeses that were simply not available—the exceptional Deer Creek® Cheese collection and the 100% lactose free Apollo’s Gift® Mozzarella Jack.

The Order Fulfillment & Sales Support Specialist is responsible for assisting in the excellent customer service provided to our customers from the beginning of the supply chain to the consumer. The Order Fulfillment & Sales Support Specialist reports to the President, but works closely with others in the organization to make sure that all orders, sample requests, sales efforts, and follow-ups are taken care of timely and professionally. This is a full-time position based in our corporate office in Sheboygan, Wisconsin with time also spent processing and shipping orders out of our nearby 3rd party warehouse facility.

Order Fulfillment & Sales Support Job Duties

• Maintain great relationships with customers by providing excellent customer service and supporting all sales efforts.
• Processing orders, releasing product, invoicing, and tracking all domestic orders to customers.
• Fulfilling and invoicing all direct to customer orders, sample shipments, and e-commerce shipments with the highest level of care, accuracy, and professionalism.
• Overseeing and tracking cheese inventory levels at warehouses, as well as organizing the movement of product between production and warehouse facilities and maintaining the tidiness of our local warehouse facility.
• Assist in the sales cycle by working with our team to manage new business, trouble-shoot issues, verifying stock status, managing sample inventory, etc.
• Complete accurate and timely paperwork, reports, recaps, and invoicing.
• Maintain the corporate promotional calendar for our two proprietary brands.
• Act as the liaison between the customers and the sales team for all sample requests, new business setup, and other business initiatives.
• Maintain customer information database in CRM.
• Act as the administrator for 3rd party websites as required for specific customers.
• Maintain pricing information within our system and communicate pricing to customers.
• Work with sales team and accounting to accurately account for promotional deductions.

Order Fulfillment & Sales Support Specialist Qualifications

The candidate must be highly organized with a strong attention to accuracy and detail. Maintaining professionalism, diplomacy, and superior customer service is essential. This includes excellent phone and written communication skills, effective time management skills, and a strong working knowledge of Microsoft Office, PowerPoint, and Excel.

• Must have a Bachelor’s degree in Business, Retail, Logistics, Operations or related field.
• Experience in sales, sales support, order fulfillment, and/or shipping is preferred.
• Experience in the cheese industry is preferred.
• Ability to work independently while working closely with others in the company to ensure constant communication and efficient, accurate follow through.
• Must have valid driver’s license and car. Must be able to lift boxes up to 50 pounds.

For more information please check out our websites, cheese-exchange.com, deercreekcheese.com, and apollosgift.com or email us at cgentine@cheese-exchange.com

• Location: Sheboygan

• Post ID: 22934503 sheboygan
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